1. How can I return an item?
If you would like to return something please pop an e-mail to our customer service team at firstname.lastname@example.org making a note of your order number, your details and whether you would like a refund or exchange with the reason why.
Please note, refunds and exchanges are only issued for unused or faulty items returned to us within 28 days and we’re unable to issue any request if you have not emailed us first.
Once we have received your email, we will then contact you with our returns address and further instructions.
Returned items must be unused (this creases and stains) and be in the original packaging with labels intact. The cost of returning an item to us is your responsibility but we do recommend items are sent First Class Recorded. If a parcel is lost we can only refund items sent via recorded delivery. We will only refund the original shipping charge if the return is made within 7 days of you receiving the order.
If you are returning a faulty item to us we will refund the cost of shipping as well as the cost of the item.
Once we have received a returned item please allow 7-10 working days for us to process your exchange.
We will charge additional postage and packaging on all exchanges; our customer service team will advise you how to do this.
In cases where the desired item for exchange is not available we will notify you and issue you a refund unless you request another item of the same value.
If you have received an item in error, we will replace this item once we have received the wrong item back with us. We will require you to return the item to us which we will reimburse you for once we have received it back (a copy of the postage receipt must be sent with your return or scanned and sent via e-mail to our customer service team).